The Challenge
Snowflake Contractors had grown from a small team to 50+ technicians, but their systems hadn't kept up:
- Manual dispatch causing scheduling conflicts and wasted drive time
- Paper-based job tracking leading to billing delays
- No visibility into technician availability and workload
- Customer callbacks falling through the cracks
Our Solution
We implemented an intelligent dispatch and job management system:
- Smart Dispatch: AI-optimized routing and scheduling based on technician skills, location, and availability
- Mobile Job Tracking: Digital job cards with photo documentation and customer sign-off
- Automated Invoicing: Same-day billing from completed job cards
- Customer Follow-up: Automated satisfaction surveys and maintenance reminders
The Results
Snowflake now completes 25% more jobs per day with the same team. Their cash flow improved dramatically with same-day invoicing, and customer satisfaction scores hit an all-time high.